Practical Information
COPENHELL is a free space where you can get away from your everyday life, throw yourself into chaotic moshpits in front of the stages or go nuts in our Biergarten party tent all the way until the festival site closes.
We show our guests a lot of trust because we know that they do the same with us. This mutual respect is an important factor that makes COPENHELL one of the Denmark’s best music festivals. Please read our rules of conduct below – they help ensure that everyone will have a great festival experience!
BAGS
You may bring a small bag no bigger than the size of your back into the festival site. All bigger bags must be stored in one of Volt’s lockers – see more here.
CHAIRS AND STOOLS
Camping chairs, stools and similar items are not allowed at COPENHELL, We do, however, make exceptions in certain cases if guests write us at info@copenhell.dk and document that their participation in the festival depends on it – for instance if you are pregnant, walking-impaired over have other reasons for the need to sit down throughout the festival.
BOTTLES
You may bring an empty water bottle or canteen made of plastic (no metals allowed) into the festival site, which you can fill up at our water stations. Please see the festival map for their locations here.
ALCOHOL AND TOBACCO
You need to be 18 years old to buy alcohol at COPENHELL. Young people below the age of 18 may not be intoxicated or drink alcohol. Remember to bring your ID and be ready to show it upon request – also if you are 40 years old and have the face of a 14-year-old.
Young people below the age of 18 years will not be able to buy tobacco or e-cigarettes with our without nicotine.
The rules above apply to both the festival site and the camping area.
DRUGS AND GAS CANISTERS
You are not allowed to ingest, use or sell drugs and gas canisters at the festival site and the camping area. Take good care of yourself and the other festival guests, and make sure that no one puts anything into your beverages.
OWN FOOD AND DRINKS
You are not allowed to bring your own food or drinks into the festival site – but please do feel free to bring everything from homemade cookies to beer sixpacks into COPENHELL Camping.
UMBRELLAS, BANNERS AND FLAGS
You may not bring umbrellas into the festival site, as the block peoples’ view during concerts. Instead, you can bring your own rainwear or purchase waterproof ponchos at the festival if the thunder god gets angry (but everyone obviously knows that it never rains at COPENHELL!).
Please show consideration towards others when you use banners and flags – and remove them if people behind you are unable to see the stage.
FIREWORKS AND WEAPONS
Fireworks are not allowed at the festival. You may not bring any kinds of weapons either – including pepper spray – to COPENHELL, so please leave your two-handed sword and your flamethrower back home. You are, however, allowed to wear an ammunition belt as long as it does not contain live rounds.
You may wear vests and jackets with spikes and studs on – within reason. We reserve the right to confiscate clothing items that are deemed potentially dangerous to other festivalgoers (e.g. jackets with several centimeter long pointy spikes on the shoulders).
PETS
You may not bring any pets into the festival site and the camping area.
FURNITURE
Tables, chairs and other kinds of furniture are not allowed at the festival – please use our indoor and outdoor seating all over the festival site instead.
PHOTO, VIDEO AND AUDIO EQUIPMENT
CONDUCT
Take care of each other, and follow instructions from the safety staff.
We welcome everyone wearing impressive battle vests to COPENHELL – but please remember that gang-related back insignias or patches are strictly forbidden at both the festival site and in the camping area.
You are not allowed to throw beverage mugs, balls or other objects.
No instances of violence, aggressive or threatening behaviour will be tolerated at the festival site or in the camping area.
Discrimination, sexism, racism, hateful speech and similar behaviour will not be tolerated at COPENHELL.
Unauthorised access to the festival site and the camping area is not allowed.
ANY VIOLATIONS OF THESE RULES OF CONDUCT MAY RESULT IN CONFISCATIONS, WARNINGS, SUSPENSIONS AND/OR POLICE REPORTS. IN CASE A PERSON BELOW THE AGE OF 18 YEARS VIOLATES THESE RULES OF CONDUCT, RELEVANT AUTHORITIES AND PARENTS MAY BE INFORMED, ASIDE FROM THE SANCTIONS MENTIONED ABOVE.
Professional crowd safety teams at concerts and on the festival sites will always be present to help everyone enjoy a safe and great festival. Please cooperate with them, as they are there for your safety. Metal fans are famous for taking great care of each other, but things get pretty wild in front of the stages. Therefore, it is even more important that everyone looks after each other – all the time! If you see someone fall, please help them up. If you see someone who is uncomfortable, help him or her out of the moshpit immediately.
SHOW CONSIDERATION AND USE YOUR COMMON SENSE – WE WISH EVERYONE A GREAT FESTIVAL!
Everyone is welcome at COPENHELL – also those with limited mobility or mental health challenges.
If you are a wheelchair user or have special needs, you’ll find useful information on this page about COPENHELL’s efforts to help you towards the best possible festival experience.
If you have any questions not answered here, please don’t hesitate to contact us at info@copenhell.dk. This also applies if you have suggestions on how we can improve your experience and that of others at COPENHELL.
ACCESSIBILITY
COPENHELL takes place on a decommissioned shipyard and in a wooded area at Refshaleøen in Copenhagen. As such, access in certain places may be limited for wheelchair users and guests with mobility impairments. We strive to make the festival grounds as accessible as possible, but some challenges may occur due to surfaces, transitions etc.
TICKETS AND COMPANIONS
Wheelchair users and individuals with invisible or other disabilities can purchase tickets for COPENHELL via Ticketmaster.
A ticket for a wheelchair user includes one companion, provided a valid companion card from the Danish Disability Organizations (or equivalent from another country) is presented when wristbands are issued either before or during COPENHELL.
Wheelchair users may bring one companion per festival day, unless otherwise agreed in advance.
Tickets for individuals with other disabilities also include one companion under the same conditions. If you do not have a valid companion card, we reserve the right to refer you to purchase a regular festival ticket, which does not allow a companion.
People with other disabilities may bring one companion per day, unless otherwise agreed. It is possible to apply for an exemption to bring different companions on different festival days. This requires prior approval, which you can request by contacting info@copenhell.dk.
Please note: This exemption must be obtained before the festival, as we cannot guarantee approval on-site.
Parents/guardians of children with disabilities attending on a child’s ticket and in need of a companion must also contact info@copenhell.dk to request an exemption.
PLEASE NOTE: Helpers will get exactly the same wristband as the guest they are accompanying (unless the guest has different helpers on individual festival days).
ENTRY
Festival guests with any type of disability can use the left-hand line at the entrance to COPENHELL. Our security staff will be ready to assist and ensure that your entry is as smooth and easy as possible.
We understand that physical searches can be overwhelming or uncomfortable for some people. Please inform staff at the entrance if you need special consideration – we’ll do our best to accommodate you as you make your way into hell!
TOILET FACILITIES
There are three toilet areas on the festival site – between the Helvíti and Pandæmonium stages, to the right of B&W Hallen (Ulven), and in the entrance area – each one with a disability toilet featuring grab bars, accessible fixtures, a washbasin, toilet and a Traverse lift.There is also a disability toilet at COPENHELL Camping Sønder Hoved with the same facilities. All disability toilets have wheelchair ramps.
All disability toilets are locked with a code to prevent misuse. Guests with companion cards can visit the festival’s Info Booth in the entrance area to get the code.
TRANSPORT, PARKING & FLEXTRAFIK
COPENHELL’s disability parking is located at Refshalevej 147, close to the festival entrance. Guests with a valid parking permit from the Danish Disability Organizations (or equivalent from other countries) and a parking ticket purchased via COPENHELL will be allowed to drive through and park in this area. Festival guests with a disability ticket have received detailed information. Please note: We have very limited accessible parking available.
Flextrafik users should provide Refshalevej 147 as the destination address. Flextrafik vehicles are permitted to stop in the parking lot for drop-off, pick-up, turning, and exit.
ASSISTIVE DEVICES & STORAGE
There are generally no restrictions on which assistive devices can be brought to COPENHELL. In the Info Booth at the festival entrance, there is limited capacity for charging electric aids (e.g., wheelchairs or scooters) and cold storage of medication or similar items (at your own risk).
If you have a disability or condition that requires a special diet not available at food vendors on-site, please email info@copenhell.dk to request permission to bring your own food for personal use.
WHEELCHAIR PLATFORMS
There are platforms in front of all four festival stages for wheelchair users or those with special needs. Refer to the festival map for their locations.
Only persons with a valid companion card from the Danish Disability Organizations may access these platforms. Companions may also be present if necessary. We kindly ask that only those who genuinely need to use the platforms do so, as space is limited.
In front of each platform, you will find standing areas for companions to improve communication between guests in wheelchairs and their companions during concerts – these are accessible via the ramp to the platform.
SAFE & SOUND
Safe & Sound is COPENHELL’s initiative to create a safer and more secure environment for all guests. Through Safe & Sound, we dedicate trained and visible staff to help guests in urgent need – whether they are overwhelmed by the crowds or experiencing severe psychological challenges during the festival.
Our team will be present in a designated tent on the festival site daily from 12:00 to 01:00. We are ready to provide emergency mental health support. Stop by if you have had a distressing experience and need to talk to someone away from the noise and crowds.
We also encourage everyone to approach our Dialogue Team if they witness or experience unwanted behavior at the festival.
Safe & Sound is not a long-term treatment space, but a service for urgent psychological needs. Our competent team of volunteers has the right professional background and is ready to listen with open ears, minds, hearts – and patience.
Let’s stand together behind a festival focused on safety and mutual care – and remember, it’s always okay notto be okay.
You will find us next to the First Aid station at the festival entrance area (diagonally across from the Info Booth and R.I.P. entrance) or on the festival grounds – we will be wearing pink vests with “Safe & Sound” written on them.
We wish everyone an amazing festival!
There is no COPENHELL without you, and we always strive give you the best possible festival experience in the best possible setting – also mentally. That’s why Safe & Sound is once again an important part of COPENHELL.
Safe & Sound is COPENHELL’s initiative to create a safer and more secure festival experience for our guests. Through Safe & Sound, we dedicate trained and visible staff solely to assist festival guests who are in acute need of aid – those who have been overwhelmed by the crowd or who are experiencing serious psychological challenges right in the middle of the festival grounds.
Our team will be stationed in a fixed tent on the festival grounds every day . We are ready to offer psychological emergency first aid. Please feel free to stop by if you have had a distressing experience and need someone to talk to away from the crowds and the noise. We also encourage everyone to approach members of our Dialogue Team if they witness any unwanted behavior at the festival.
The Safe & Sound initiative is not intended as a long-term treatment center but as an offer of help for acute psychological challenges. We have a skilled team of volunteers with the right professional backgrounds, ready to listen with open ears, minds, hearts and patience for the important conversations.
Let’s stand together behind a festival that focuses on safety and everyone’s well-being – and let’s always remember: It is completely okay not to be okay!
You can find us next to the first aid station in the festival entrance area (diagonally across from the Info Booth and the R.I.P. entrance) or approach us on the festival grounds – we are wearing light vests with “Safe & Sound” written on them.
There are several ways to get to COPENHELL from central Copenhagen. We recommend that you choose either your bike, use public transportation or walk.
Likewise, we recommend that you don’t leave the festival site around midnight, right after the last band on the main stage is done. More music and entertainment will be available on the festival site after this, and it is way easier for everyone to leave the area when the traffic pressure has eased off. So stay a little longer – and get home much easier!
ON BIKE (AND SCOOTER)
Follow Refshalevej toward the festival site, and keep an eye out for the the sign on your right at the entrance to the big bicycle parking lot at Refshalevej 114. All bikes must be parked at the festival’s bicycle parking lot, as we reserve the right to remove all bikes that are left outside the bicycle parking lot if they obstruct the audience, our neighbours or our staff, or if they have to be removed for other reasons. The bicycle parking lot is situated only a few minutes’ walk away from the entrance to the festival site, so there is absolutely nothing to gain from attempting to parking your bike closer to the action.
You park your bike at your own risk, and the bicycle parking lot is not monitored. We recommend that you take a photo upon arrival showing the placement of your bike, which will make it a bit easier for you to find it again when you go back home.
We ask all bicyclists to be extremely considerate towards both pedestrians and other driving traffic on Refshalevej. You will help both us and everyone else if you stick to the right side of the road so buses and our production transport can get back and forth unhindered.
Furthermore, we ask all those who arrive by scooters that they park them in the bicycle parking area and not closer to the festival site or along the road. The more time we have to spend removing them from areas where they don’t belong, the less time we have to help traffic flow as freely as possible.
We ask bike taxis to turn off their music when they pass residential areas on Refshaleøen.
WITH PUBLIC TRANSPORTATION
Movia offers several different options for getting from central Copenhagen to the festival.
Bus 2A: Follows its regular schedule from Copenhagen Central Station via Christianshavns Torv to its final stop on Refshalevej, just a few hundred meters from the entrance to COPENHELL.
Extra Buses (Line 666): Run back and forth between Copenhagen Central Station, via Christianshavns Torv, to the stop at the festival and back again when you’re heading home. Please note that Line 666 departs from its stop at the Central Station in front of Tivoli on June 18, 19, and 20. On Saturday, June 21, the bus instead departs from Tietgensbroen (south side).
Please keep in mind that you will need to pay for transportation with the 666 extra buses, which are not to be confused with COPENHELL’s own shuttle buses between the festival site and COPENHELL Parking/Camping at Kløverparken, which are available for free to those who camp and/or park their vehicles here.
Harbour Buses: Operate with additional departures between the city and COPENHELL (near COPENHELL Camping at Sønder Hoved, just a few minutes’ walk from the festival grounds). Check the ferry schedules on Rejseplanen. Note that no more than 80 passengers are allowed on board the harbour buses at any time.
Plan your journey at www.rejseplanen.dk. Please note that it will be easiest to find a seat if departing from the Central Station during peak periods (typically mid-afternoon), where buses fill up quickly and therefore might not pick up passengers at Christianshavns Torv.
“Rejsekortet” can be used as usual.
ON FOOT
You can walk to COPENHELL from Christianshavn by Prinsessegade -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej. Alternatively, you can walk from Nyhavn by Inderhavnsbroen -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej.
Please note, that you can take a shortcut through Krudtløbsvej at the curve on Kongebrovej. This is a private area, and we request that everyone who chooses this route respects COPENHELL’s neighbours in this area: Avoid making noise when you move through the area – particularly when you go home from the festival late at night. Our neightbours have been listening to us all day and most of the night, and they really need their sleep.
Also avoid leaving any kinds of garbage in the local residents’ gardens and areas, and remember to use urinals and toilets on the way if nature calls. Nobody likes waking up to a mess and unpleasant smells the next morning – so please help us make our neighbours’ lives easier.
IMPORTANT: We ask all festival guests that leave the festival on foot at night to keep to the side of the road in order to ensure free passage for buses and our production transport. Therefore: Avoid walking in big groups in the middle of Refshalevej – both because of the transport that needs to get through and for your own security!
BY CAR
We recommend that COPENHELL’s guests leave the car at home and arrive at the festival by other means of transportation – but at the same time, we understand that some of you will have to use it.
As a rule of thumb, you are not allowed to drive a car closer to the festival site than the crossing at Refshalevej and Forlandet or the one at Forlandet and Vindmøllevej. All drivers of motorized vehicles who have no business in the area will be denied access and asked to turn around their vehicle.
IMPORTANT – DROP-OFF AND PICK-UP OF PEOPLE BY CAR
All drop-offs and pick-ups of people going to and from COPENHELL must be done in our Pick-up/Drop-off Zone on Vindmøllevej.
Drop-off of camping guests and camping equipment for COPENHELL Camping Sønder Hoved used to take place in the ‘triangle’ across the disability parking lot at Refshalevej 147. This area will not be available this year, however, as the triangle area has been closed off. Instead, we ask camping guests to drive further into the area – to the crossing at the end of Refshalevej next to the bus turning area and to the left to the area aroind Refshalevej 150, where there will be pace to drop off persons and equipment before leaving the area again.
Please take care to place your vehicle off to the side of the road during drop-off and pick-up, and avoid disrupting our production transport and other traffic in the area. Also remember to the leave the area again quickly. Avoid leaving your car, as supervision of the public parking areas around COPENHELL will be intensified during the festival.
Children accompanied by adults have always been very welcome at COPENHELL – and they still are. Special child tickets give children between 2 and 12 years access to the festival (children below the age of 2 enter for free).
Children will get a normal festival wristband on, and they will also get a white paper wristband where their parent or guardian’s telephone number will be noted. COPENHELL chooses to assume that children’s parents and guardians know best how they cope with experiences at a wild festival site and that we don’t need to apply specific rules for children at the festival. However, we have the following recommendations:
- We advise against children being present at the festival site after 20:00
- We advise against bringing children into the Biergarten tent and the area around it
- Please be aware of your surroundings, and move children away from e.g. wild moshpits or very intoxicated people
- Remember hearing protectors for both small and big kids, and move away from the stage speakers if the audio is too powerful
- Make sure that children can find the information booth in the middle of the festival site so they can check in here if they get separated from their adult
- We recommend that young people between 13 and 18 years visit the festival together with either friends or guardians/parents.
COPENHELL distinguishes between two types of cameras: Compact cameras and system cameras.
All system cameras belong to the same category, no matter whether they are mirror reflex or mirrorless cameras: They are defined as modular systems, where optics, grip and other camera elements can be switched out.
Compact cameras are defined as one single system without detachable optics, without extra flash and without extra battery grip: A camera that you can bring in your pocket and quickly pull out and shoot a photo with.
You may bring this to COPENHELL:
A compact pocket camera, GoPro, telephones and tablets.
You may not bring this to COPENHELL:
System cameras (all cameras with detachable optics), mirror reflex cameras, bigger video cameras and tri/monopods. You may not bring audio recorders or other recording equipment without a press accreditation. Furthermore, you are not allowed to bring and use selfie sticks at the festival site.
You will encounter our video and camera photographers throughout the COPENHELL festival grounds, capturing official photos and videos for the festival. As a result, you may appear in images or videos that showcase the atmosphere of the event.
From time to time, we may also use photos and videos from the festival for various types of marketing. If you are the main focus in any of these materials, COPENHELL will always ask for your permission before using them for commercial purposes. Alternatively, you may appear in pictures and videos alongside other happy festivalgoers and in situations where it hasn’t been possible for us to obtain consent beforehand.
If, at any point, you feel that a photo or video of you is being used in a way you’re not comfortable with, you can always contact us at info@copenhell.dk to request its removal.
OPENING HOURS
COPENHELL Camping opens on Tuesday, June 23 at 16:00 and closes on Sunday, June 28 at 12:00.
WRISTBANDS
Festival wristbands can be applied during the time slots listed below:
Tuesday, June 23 2:00 PM – 9:00 PM, Wednesday, June 24 9:00 AM – 1:00 PM
You also have the option to both collect your camping wristband and have your festival wristband applied at our pre-event at Onkel Dannys Plads during the following hours:
Saturday, June 20 12:00 PM – 8:00 PM, Sunday, June 21 12:00 PM – 8:00 PM, Monday, June 22 2:00 PM – 8:00 PM, Tuesday, June 23 2:00 PM – 8:00 PM
Please note that the above times are indicative and subject to change.
CAN I VISIT MY FRIENDS IN THE OTHER CAMPING AREA?
Festival guests with a valid wristband for COPENHELL Camping Sønder Hoved or COPENHELL Camping Kløverparken are allowed to visit each other in the two areas. Please note, however, that the shuttle buses can only be used if you have a camping wristband for COPENHELL Camping Kløverparken.
SHUTTLEBUS
The shuttle buses from the COPENHELL festival site and COPENHELL Camping Kløverparken are not the same as the public buses and the extra buses that transport people from the festival site to Christianshavn. Our own shuttle buses run back and forth between the festival site and Kløverparken, and they are not part of the public transportation between the city and the festival. Please note, however, that waiting times may be higher during peak hours late at night when the headliner concerts on our main stage are over.
SHOPPING
COPENHELL Camping Sønder Hoved will have a kiosk available to handle festival guests’ need for various smaller groceries.
SHOWERS
Showers at both COPENHELL Camping Sønder Hoved and Kløverparken are free for camping guests and are open 24/7.
CODE OF CONDUCT
In order to ensure that you and all your fellow campers get the best experience possible, we have established the following rules for COPENHELL’s camping areas together with the authorities. We ask you to follow them.
OWN UNITS
Tents must be placed within the marked area (including ropes and pegs). Tents must be used for people/sleeping and must be placed as close to each other as possible. Space is limited, so COPENHELL’s staff may remove any empty tents from the camping areas.
STAFF
Throughout the entire period where COPENHELL Camping is available, the areas will be manned by COPENHELL staff to take care of your personal safety. Please contact the camping staff immediately in case of fires or other dangerous situations.
WASTE
Waste bins will be placed at COPENHELL Camping, and you should use these regularly, as greater amounts of waste constitute a fire hazard. Remember to use them when you leave the camping area after the festival, so you can help us deliver everything in a clean and good condition.
THEFT
You will bring items into the camping area at your own risk, and COPENHELL disclaims all responsibility for stolen objects. If you suspect that any of your belongings have been stolen, please contact our safety staff who will take care of the situation.
FIRE CONDITIONS
Firewatchers will check the COPENHELL Camping areas regularly in order to prevent fires from starting and ensure that the fire and rescue routes are free. The COPENHELL Camping areas will have the necessary amount of emergency exits. They will be visible both day and night, and they may only be used as escape routes during an evacuation. The fire-fighting equipment required by law will also be available.
All fire-fighting equipment will be visibly marked. It is strictly forbidden to use fire-fighting equipment for anything else than putting out fires.
Abuse of fire-fighting equipment and emergency exits will result in immediate exclusion from camping and the festival.
Behaviour in the camping area:
- Open fire is not allowed in accommodation areas. The definition of open fire is bonfires, candles, mosquito lights, oil lamps spirit stoves, gas jets and similar utilities. Use of gas-based cooking appliances inside autocampers and caravans is allowed.
- Fire and escape routes must be kept COMPLETELY free. Nothing that could prevent the fire department from accessing the areas freely can be places here –no tents must be put up in these areas!
- It is forbidden to use any kinds of generators or other power items driven by gasoline, diesel or other flammable liquids.
- It is forbidden to bring and fire any kinds of fireworks in the festival’s areas
- If the staff decides that an individual is behaving in an unreasonable or inappropriate manner, they will have the right to cut the wristband and exclude the individual from the area.
- Please take all your belongings with you when you leave the camping area.
You MAY bring the following at the festival’s camping areas:
- Light camping furniture, tarpaulins and parasols with a diameter of less than 2 meters
- CE-approved electrical devices and solar cell systems
- Handcart/sack trucks for transporting your luggage if you can place it in your tent when it is not being used
You may NOT bring the following at the festival’s camping areas:
- Pavillons
- Parasols with a diameter of more than 2 meters
- Big batteries (such as car batteries, scooter batteries), generators, draught beer dispensers, confetti tubes, dry ice or pressurized/gas cylinders of any kind
- Music systems
- Furniture, domestic appliances (refrigerators, freezers etc.) and other house equipment
- Motorised vehicles, shopping carts and bicycles
- Candles, hurricane lanterns, mosquito lights, (one-use) grills etc.
If necessary, we reserve the right to adjust these camping rules for your personal safety at the festival and in order to create hte best festival for everyone. In case of doubt or disagreements, we ask you to respect that the camping staff will have the final say.
Have a great festival!