Practical Information
COPENHELL is a free space where you can get away from your everyday life, throw yourself into chaotic moshpits in front of the stages or go nuts in our Biergarten party tent all the way until the festival site closes.
We show our guests a lot of trust because we know that they do the same with us. This mutual respect is an important factor that makes COPENHELL one of the Denmark’s best music festivals. Please read our rules of conduct below – they help ensure that everyone will have a great festival experience!
BAGS
You may bring a small bag no bigger than the size of your back into the festival site. All bigger bags must be stored in one of Volt’s lockers – see more here.
CHAIRS AND STOOLS
Camping chairs, stools and similar items are not allowed at COPENHELL.
BOTTLES
You may bring an empty water bottle or canteen made of plastic (no metals allowed) into the festival site, which you can fill up at our water stations. Please see the festival map for their locations here.
PLEASE NOTE: Water canteens given to R.I.P. guests in their goodiebag, can be brought into the COPENHELL festival site.
ALCOHOL AND TOBACCO
You need to be 18 years old to buy alcohol at COPENHELL. Young people below the age of 18 may not be intoxicated or drink alcohol. Remember to bring your ID and be ready to show it upon request – also if you are 40 years old and have the face of a 14-year-old.
Young people below the age of 18 years will not be able to buy tobacco or e-cigarettes with our without nicotine.
The rules above apply to both the festival site and the camping area.
DRUGS AND GAS CANISTERS
You are not allowed to ingest, use or sell drugs and gas canisters at the festival site and the camping area. Take good care of yourself and the other festival guests, and make sure that no one puts anything into your beverages.
OWN FOOD AND DRINKS
You are not allowed to bring your own food or drinks into the festival site – but please do feel free to bring everything from homemade cookies to beer sixpacks into COPENHELL Camping.
UMBRELLAS, BANNERS AND FLAGS
You may not bring umbrellas into the festival site, as the block peoples’ view during concerts. Instead, you can bring your own rainwear or purchase waterproof ponchos at the festival if the thunder god gets angry (but everyone obviously knows that it never rains at COPENHELL!).
Please show consideration towards others when you use banners and flags – and remove them if people behind you are unable to see the stage.
FIREWORKS AND WEAPONS
Fireworks are not allowed at the festival. You may not bring any kinds of weapons either – including pepper spray – to COPENHELL, so please leave your two-handed sword and your flamethrower back home. You are, however, allowed to wear an ammunition belt as long as it does not contain live rounds.
You may wear vests and jackets with spikes and studs on – within reason. We reserve the right to confiscate clothing items that are deemed potentially dangerous to other festivalgoers (e.g. jackets with several centimeter long pointy spikes on the shoulders).
PETS
You may not bring any pets into the festival site and the camping area.
FURNITURE
Tables, chairs and other kinds of furniture are not allowed at the festival – please use our indoor and outdoor seating all over the festival site instead.
PHOTO, VIDEO AND AUDIO EQUIPMENT
CONDUCT
Take care of each other, and follow instructions from the safety staff.
We welcome everyone wearing impressive battle vests to COPENHELL – but please remember that gang-related back insignias or patches are strictly forbidden at both the festival site and in the camping area.
You are not allowed to throw beverage mugs, balls or other objects.
No instances of violence, aggressive or threatening behaviour will be tolerated at the festival site or in the camping area.
Discrimination, sexism, racism, hateful speech and similar behaviour will not be tolerated at COPENHELL.
Unauthorised access to the festival site and the camping area is not allowed.
ANY VIOLATIONS OF THESE RULES OF CONDUCT MAY RESULT IN CONFISCATIONS, WARNINGS, SUSPENSIONS AND/OR POLICE REPORTS. IN CASE A PERSON BELOW THE AGE OF 18 YEARS VIOLATES THESE RULES OF CONDUCT, RELEVANT AUTHORITIES AND PARENTS MAY BE INFORMED, ASIDE FROM THE SANCTIONS MENTIONED ABOVE.
Professional crowd safety teams at concerts and on the festival sites will always be present to help everyone enjoy a safe and great festival. Please cooperate with them, as they are there for your safety. Metal fans are famous for taking great care of each other, but things get pretty wild in front of the stages. Therefore, it is even more important that everyone looks after each other – all the time! If you see someone fall, please help them up. If you see someone who is uncomfortable, help him or her out of the moshpit immediately.
SHOW CONSIDERATION AND USE YOUR COMMON SENSE – WE WISH EVERYONE A GREAT FESTIVAL!
Everyone is welcome at COPENHELL – also those with limited mobility or mental health challenges.
If you are a wheelchair user or have special needs, you’ll find useful information on this page about COPENHELL’s efforts to help you towards the best possible festival experience.
If you have any questions not answered here, please don’t hesitate to contact us at info@copenhell.dk. This also applies if you have suggestions on how we can improve your experience and that of others at COPENHELL.
ACCESSIBILITY
COPENHELL takes place on a decommissioned shipyard and in a wooded area at Refshaleøen in Copenhagen. As such, access in certain places may be limited for wheelchair users and guests with mobility impairments. We strive to make the festival grounds as accessible as possible, but some challenges may occur due to surfaces, transitions etc.
TICKETS AND COMPANIONS
Wheelchair users and individuals with invisible or other disabilities can purchase tickets for COPENHELL via Ticketmaster.
A ticket for a wheelchair user includes one companion, provided a valid companion card from the Danish Disability Organizations (or equivalent from another country) is presented when wristbands are issued either before or during COPENHELL.
Wheelchair users may bring one companion per festival day, unless otherwise agreed in advance.
Tickets for individuals with other disabilities also include one companion under the same conditions. If you do not have a valid companion card, we reserve the right to refer you to purchase a regular festival ticket, which does not allow a companion.
People with other disabilities may bring one companion per day, unless otherwise agreed. It is possible to apply for an exemption to bring different companions on different festival days. This requires prior approval, which you can request by contacting info@copenhell.dk.
Please note: This exemption must be obtained before the festival, as we cannot guarantee approval on-site.
Parents/guardians of children with disabilities attending on a child’s ticket and in need of a companion must also contact info@copenhell.dk to request an exemption.
PLEASE NOTE: Helpers will get exactly the same wristband as the guest they are accompanying (unless the guest has different helpers on individual festival days).
ENTRY
Festival guests with any type of disability can use the left-hand line at the entrance to COPENHELL. Our security staff will be ready to assist and ensure that your entry is as smooth and easy as possible.
We understand that physical searches can be overwhelming or uncomfortable for some people. Please inform staff at the entrance if you need special consideration – we’ll do our best to accommodate you as you make your way into hell!
TOILET FACILITIES
There are three toilet areas on the festival site – between the Helvíti and Pandæmonium stages, to the right of B&W Hallen (Ulven), and in the entrance area – each one with a disability toilet featuring grab bars, accessible fixtures, a washbasin, toilet and a Traverse lift.There is also a disability toilet at COPENHELL Camping Sønder Hoved with the same facilities. All disability toilets have wheelchair ramps.
All disability toilets are locked with a code to prevent misuse. Guests with companion cards can visit the festival’s Info Booth in the entrance area to get the code.
TRANSPORT, PARKING & FLEXTRAFIK
COPENHELL’s disability parking is located at Refshalevej 147, close to the festival entrance. Guests with a valid parking permit from the Danish Disability Organizations (or equivalent from other countries) and a parking ticket purchased via COPENHELL will be allowed to drive through and park in this area. Festival guests with a disability ticket have received detailed information. Please note: We have very limited accessible parking available.
Flextrafik users should provide Refshalevej 147 as the destination address. Flextrafik vehicles are permitted to stop in the parking lot for drop-off, pick-up, turning, and exit.
ASSISTIVE DEVICES & STORAGE
There are generally no restrictions on which assistive devices can be brought to COPENHELL. In the Info Booth at the festival entrance, there is limited capacity for charging electric aids (e.g., wheelchairs or scooters) and cold storage of medication or similar items (at your own risk).
If you have a disability or condition that requires a special diet not available at food vendors on-site, please email info@copenhell.dk to request permission to bring your own food for personal use.
WHEELCHAIR PLATFORMS
There are platforms in front of all four festival stages for wheelchair users or those with special needs. Refer to the festival map for their locations.
Only persons with a valid companion card from the Danish Disability Organizations may access these platforms. Companions may also be present if necessary. We kindly ask that only those who genuinely need to use the platforms do so, as space is limited.
In front of each platform, you will find standing areas for companions to improve communication between guests in wheelchairs and their companions during concerts – these are accessible via the ramp to the platform.
SAFE & SOUND
Safe & Sound is COPENHELL’s initiative to create a safer and more secure environment for all guests. Through Safe & Sound, we dedicate trained and visible staff to help guests in urgent need – whether they are overwhelmed by the crowds or experiencing severe psychological challenges during the festival.
Our team will be present in a designated tent on the festival site daily from 12:00 to 01:00. We are ready to provide emergency mental health support. Stop by if you have had a distressing experience and need to talk to someone away from the noise and crowds.
We also encourage everyone to approach our Dialogue Team if they witness or experience unwanted behavior at the festival.
Safe & Sound is not a long-term treatment space, but a service for urgent psychological needs. Our competent team of volunteers has the right professional background and is ready to listen with open ears, minds, hearts – and patience.
Let’s stand together behind a festival focused on safety and mutual care – and remember, it’s always okay notto be okay.
You will find us next to the First Aid station at the festival entrance area (diagonally across from the Info Booth and R.I.P. entrance) or on the festival grounds – we will be wearing pink vests with “Safe & Sound” written on them.
We wish everyone an amazing festival!
There is no COPENHELL without you, and we only want to give you the best possible festival experience in the best environment – also mentally. That’s why Safe & Sound is once again part of COPENHELL.
Safe & Sound is COPENHELL’s initiative to create a safer and more secure festival for guests. With Safe & Sound, we dedicate trained and visible staff exclusively to looking after festival guests who urgently need it – those who have been overwhelmed by the crowds, or who are experiencing serious mental health challenges in the middle of the festival site.
Our team will be present in a dedicated tent on the festival site every day between 17:00 and 00:00. We are ready to offer acute mental health first aid. Please do come by if you have had a difficult experience and need to talk to someone a little away from the crowds and the noise. We also encourage everyone to seek out members of our Dialogue Team if they experience unwanted behaviour at the festival.
The Safe & Sound initiative is not intended as a long-term treatment facility, but as a resource for acute mental health challenges that arise suddenly. We have a competent team of volunteers with the right professional backgrounds, ready with open ears, minds, hearts and patience for whatever conversations are needed.
Let us stand together for a festival focused on safety and each other’s wellbeing – and not least remember that it is always completely okay not to be okay!
You can find us next to the first aid station in the festival’s entrance area (diagonally opposite the info booth and the R.I.P. entrance) or seek us out on the festival site – we are wearing bright vests with “Safe & Sound” written on them.
There are several ways to get to COPENHELL from central Copenhagen. We recommend that you choose either your bike, use public transportation or walk.
Likewise, we recommend that you don’t leave the festival site around midnight, right after the last band on the main stage is done. More music and entertainment will be available on the festival site after this, and it is way easier for everyone to leave the area when the traffic pressure has eased off. So stay a little longer – and get home much easier!
ON BIKE (AND SCOOTER)
Follow Refshalevej toward the festival site, and keep an eye out for the the sign on your right at the entrance to the big bicycle parking lot at Refshalevej 114. All bikes must be parked at the festival’s bicycle parking lot, as we reserve the right to remove all bikes that are left outside the bicycle parking lot if they obstruct the audience, our neighbours or our staff, or if they have to be removed for other reasons. The bicycle parking lot is situated only a few minutes’ walk away from the entrance to the festival site, so there is absolutely nothing to gain from attempting to parking your bike closer to the action.
You park your bike at your own risk, and the bicycle parking lot is not monitored. We recommend that you take a photo upon arrival showing the placement of your bike, which will make it a bit easier for you to find it again when you go back home.
We ask all bicyclists to be extremely considerate towards both pedestrians and other driving traffic on Refshalevej. You will help both us and everyone else if you stick to the right side of the road so buses and our production transport can get back and forth unhindered.
Furthermore, we ask all those who arrive by scooters that they park them in the bicycle parking area and not closer to the festival site or along the road. The more time we have to spend removing them from areas where they don’t belong, the less time we have to help traffic flow as freely as possible.
We ask bike taxis to turn off their music when they pass residential areas on Refshaleøen.
WITH PUBLIC TRANSPORTATION
Movia offers several options for getting from central Copenhagen to the festival.
Bus 2A: Runs on its normal schedule from Copenhagen Central Station via Christianshavns Torv to the last stop on Refshalevej, a few hundred metres from the COPENHELL entrance.
Extra buses (route 666): Run as a shuttle service from Copenhagen Central Station via Christianshavns Torv to the stop at the festival and back again when you are heading home.
Please note that, just like on regular Movia buses, you must pay for travel on the 666 extra buses, which should not be confused with COPENHELL’s own shuttle buses between the festival site and COPENHELL Camping at Kløverparken, which are free for those who are camping and/or parking their vehicle there.
Harbour buses (routes 991 and 992): Sail with extra departures between Nyhavn and COPENHELL (opposite COPENHELL Camping Sønder Hoved, a few minutes’ walk from the festival site). Note that no more than 80 passengers are allowed on board the harbour buses at any time.
Plan your journey at Rejseplanen.dk. Please note that it will be easiest to get a seat by departing from the Central Station during peak periods (typically mid-afternoon), when buses fill up quickly and will therefore not be picking up passengers at Christianshavns Torv.
Travel cards are used as normal.
Regarding luggage:
We refer to Movia’s general travel rules for public transport, which you can read here: https://dinoffentligetransport.dk/saadan-rejser-du/bagage. As a general rule, normal luggage is permitted as long as it does not inconvenience other passengers. Larger items may be refused by the driver if there is no room for them or they are deemed unsuitable. Cargo bikes are not permitted, and larger equipment such as sack trucks will also be refused, depending on space and circumstances.
PLEASE NOTE: Uninterrupted bus service cannot be guaranteed between 23:00 and 01:00 each evening during the festival, as the homeward journey puts significant pressure on the road between the festival site and the city. We therefore recommend that all festivalgoers stay at the festival site as long as possible after the evening’s headliner has finished, as this makes the journey home easier and faster for everyone.
ON FOOT
You can walk to COPENHELL from Christianshavn by Prinsessegade -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej. Alternatively, you can walk from Nyhavn by Inderhavnsbroen -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej.
Please note, that you can take a shortcut through Krudtløbsvej at the curve on Kongebrovej. This is a private area, and we request that everyone who chooses this route respects COPENHELL’s neighbours in this area: Avoid making noise when you move through the area – particularly when you go home from the festival late at night. Our neightbours have been listening to us all day and most of the night, and they really need their sleep.
Also avoid leaving any kinds of garbage in the local residents’ gardens and areas, and remember to use urinals and toilets on the way if nature calls. Nobody likes waking up to a mess and unpleasant smells the next morning – so please help us make our neighbours’ lives easier.
IMPORTANT: We ask all festival guests that leave the festival on foot at night to keep to the side of the road in order to ensure free passage for buses and our production transport. Therefore: Avoid walking in big groups in the middle of Refshalevej – both because of the transport that needs to get through and for your own security!
BY CAR
We recommend that COPENHELL’s guests leave the car at home and arrive at the festival by other means of transportation – but at the same time, we understand that some of you will have to use it.
As a rule of thumb, you are not allowed to drive a car closer to the festival site than the crossing at Refshalevej and Forlandet or the one at Forlandet and Vindmøllevej. All drivers of motorized vehicles who have no business in the area will be denied access and asked to turn around their vehicle.
IMPORTANT – DROP-OFF AND PICK-UP OF PEOPLE BY CAR
All drop-offs and pick-ups of people going to and from COPENHELL must be done in our Pick-up/Drop-off Zone on Vindmøllevej.
Drop-off of camping guests and camping equipment for COPENHELL Camping Sønder Hoved used to take place in the ‘triangle’ across the disability parking lot at Refshalevej 147. This area will not be available this year, however, as the triangle area has been closed off. Instead, we ask camping guests to drive further into the area – to the crossing at the end of Refshalevej next to the bus turning area and to the left to the area aroind Refshalevej 150, where there will be pace to drop off persons and equipment before leaving the area again.
Please take care to place your vehicle off to the side of the road during drop-off and pick-up, and avoid disrupting our production transport and other traffic in the area. Also remember to the leave the area again quickly. Avoid leaving your car, as supervision of the public parking areas around COPENHELL will be intensified during the festival.
Children accompanied by adults have always been very welcome at COPENHELL – and they still are.
Children will get a normal festival wristband on, and they will also get a white paper wristband where their parent or guardian’s telephone number will be noted. COPENHELL chooses to assume that children’s parents and guardians know best how they cope with experiences at a wild festival site and that we don’t need to apply specific rules for children at the festival. However, we have the following recommendations:
- We advise against children being present at the festival site after 20:00
- We advise against bringing children into the Biergarten tent and the area around it
- Please be aware of your surroundings, and move children away from e.g. wild moshpits or very intoxicated people
- Remember hearing protectors for both small and big kids, and move away from the stage speakers if the audio is too powerful
- Make sure that children can find the information booth in the middle of the festival site so they can check in here if they get separated from their adult
- We recommend that young people between 13 and 18 years visit the festival together with either friends or guardians/parents.
COPENHELL distinguishes between two types of cameras: Compact cameras and system cameras.
All system cameras belong to the same category, no matter whether they are mirror reflex or mirrorless cameras: They are defined as modular systems, where optics, grip and other camera elements can be switched out.
Compact cameras are defined as one single system without detachable optics, without extra flash and without extra battery grip: A camera that you can bring in your pocket and quickly pull out and shoot a photo with.
You may bring this to COPENHELL:
A compact pocket camera, GoPro, telephones and tablets.
You may not bring this to COPENHELL:
System cameras (all cameras with detachable optics), mirror reflex cameras, bigger video cameras and tri/monopods. You may not bring audio recorders or other recording equipment without a press accreditation. Furthermore, you are not allowed to bring and use selfie sticks at the festival site.
You will encounter our video and camera photographers throughout the COPENHELL festival grounds, capturing official photos and videos for the festival. As a result, you may appear in images or videos that showcase the atmosphere of the event.
From time to time, we may also use photos and videos from the festival for various types of marketing. If you are the main focus in any of these materials, COPENHELL will always ask for your permission before using them for commercial purposes. Alternatively, you may appear in pictures and videos alongside other happy festivalgoers and in situations where it hasn’t been possible for us to obtain consent beforehand.
If, at any point, you feel that a photo or video of you is being used in a way you’re not comfortable with, you can always contact us at info@copenhell.dk to request its removal.
Hell has its very own ecosystem for drink containers, and it works like this:
Containers can only be exchanged for other drink containers at COPENHELL and do not earn you money or new drinks at the bars: it is COPENHELL’s own container circuit that lives and dies inside the fence – and the only thing your used container is worth at the bars is a new container when purchasing a new drink.
Drink containers at COPENHELL include plastic cups (draught beer cups, drinks glasses and wine glasses), carry handles, coffee cups, wine pouches, shot tubes, cans and plastic bottles.
The exchange rule is “1 for 1”, and it is simple: hand over one used container and you won’t have to pay for the container on your next drink. The bars are still happy to take your extra cups and bottles, but you won’t get anything for them beyond a clear conscience and free hands.
The Return Booth
If you’d prefer to get money back for used bottles, cans and cups, you can visit the return booth just inside the festival entrance, where you can hand in containers (no limit) and receive 1 DKK per item paid directly to your payment card.
A Great Festival Site
A festival site that looks like a rubbish dump after a hurricane is no fun for anyone. The container deposit helps keep COPENHELL clean and tidy and gives festival guests a reason to pick up cups rather than leave them on the ground.
Please Be Considerate
We ask that everyone who chooses to collect containers on the festival site and in our camping areas does so as politely and considerately as possible towards other festival guests. We are grateful for your help with the clean-up, but this year there will be increased supervision to ensure that it takes place in a proper and respectful manner.
COPENHELL Camping
Please note that no container deposit applies to drinks sold at COPENHELL Camping, where containers cannot be exchanged when purchasing new drinks either. Containers received there will be donated to Kofoeds Skole.