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INFORMATION

There are several ways to get to COPENHELL from central Copenhagen. We recommend that you choose either your bike, use public transportation or walk. 

Likewise, we recommend that you don’t leave the festival site around midnight, right after the last band on the main stage is done. More music and entertainment will be available on the festival site after this, and it is way easier for everyone to leave the area when the traffic pressure has eased off. So stay a little longer – and get home much easier!

 

ON BIKE (AND SCOOTER)

Follow Refshalevej toward the festival site, and keep an eye out for the the sign on your right at the entrance to the big bicycle parking lot at Refshalevej 114. All bikes must be parked at the festival’s bicycle parking lot, as we reserve the right to remove all bikes that are left outside the bicycle parking lot if they obstruct the audience, our neighbours or our staff, or if they have to be removed for other reasons. The bicycle parking lot is situated only a few minutes’ walk away from the entrance to the festival site, so there is absolutely nothing to gain from attempting to parking your bike closer to the action.

You park your bike at your own risk, and the bicycle parking lot is not monitored. We recommend that you take a photo upon arrival showing the placement of your bike, which will make it a bit easier for you to find it again when you go back home. 

We ask all bicyclists to be extremely considerate towards both pedestrians and other driving traffic on Refshalevej. You will help both us and everyone else if you stick to the right side of the road so buses and our production transport can get back and forth unhindered.

Furthermore, we ask all those who arrive by scooters that they park them in the bicycle parking area and not closer to the festival site or along the road. The more time we have to spend removing them from areas where they don’t belong, the less time we have to help traffic flow as freely as possible.

We ask bike taxis to turn off their music when they pass residential areas on Refshaleøen.

 

WITH PUBLIC TRANSPORTATION

Movia offers several different options for getting from central Copenhagen to both the festival and COPENHELL Camping Kløverparken:

Bus 2A: Will follow its normal schedule between Copenhagen’s Main Train Station across Christianshavns Torv to the last stop at Refshalevej a few hundred meters from the COPENHELL entrance.

Extra buses (line 666): Will drive back and forth from Copenhagen’s Main Train Station across Christianshavns Torv to the stop at the festival site and back again when you need to go home. 

Harbour buses: Will sail with extra departures between the city and COPENHELL (next to COPENHELL Camping Sønder Hoved a few minutes’ walk from the festival site). See their schedule at Rejseplanen. Please note that the harbour buses can hold no more than 80 passengers. 

Extra buses for line 37: Extra buses have been added on both Wednesday and Sunday for line 37 that stops at COPENHELL Camping and COPENHELL Parking Kløverparken (Note: Not COPENHELL Parking Vindmøllevej).

 

You can plan your trip to COPENHELL with rejseplanen.dk. Please note that it will be easier to get on a bus from the Main Train Station in the rush hours (typically in the middle of the afternoon), as the buses tend to fill up quickly and won’t be able to pick up passengers at Christianshavns Torv.

 

ON FOOT

You can walk to COPENHELL from Christianshavn by Prinsessegade -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej. Alternatively, you can walk from Nyhavn by Inderhavnsbroen -> Danneskiold-Samsøes Allé -> Kongebrovej -> Refshalevej.

Please note, that you can take a shortcut through Krudtløbsvej at the curve on Kongebrovej. This is a private area, and we request that everyone who chooses this route respects COPENHELL’s neighbours in this area: Avoid making noise when you move through the area – particularly when you go home from the festival late at night. Our neightbours have been listening to us all day and most of the night, and they really need their sleep.

Also avoid leaving any kinds of garbage in the local residents’ gardens and areas, and remember to use urinals and toilets on the way if nature calls. Nobody likes waking up to a mess and unpleasant smells the next morning – so please help us make our neighbours’ lives easier.

IMPORTANT: We ask all festival guests that leave the festival on foot at night to keep to the side of the road in order to ensure free passage for buses and our production transport. Therefore: Avoid walking in big groups in the middle of Refshalevej – both because of the transport that needs to get through and for your own security!

 

BY CAR

We recommend that COPENHELL’s guests leave the car at home and arrive at the festival by other means of transportation – but at the same time, we understand that some of you will have to use it.

As a rule of thumb, you are not allowed to drive a car closer to the festival site than the crossing at Refshalevej and Forlandet or the one at Forlandet and Vindmøllevej. All drivers of motorized vehicles who have no business in the area will be denied access and asked to turn around their vehicle.

COPENHELL’s primary parking lot is placed at Vindmøllevej 6. We ask that festival guests arriving by car walk from the parking lot to the festival along the marked route around Margretheholmen – it is faster and away from other traffic. Our extra parking lot in Kløverparken is placed on Raffinaderivej 14-16 and allows you to ue COPENHELL’s own shuttle buses between this camping area and the festival site.

COPENHELL’s disability parking lot is placed on Refshalevej 147. Festival guests with a valid parking card from Danske Handicaporganisationer (or an equivalent one from other countries) and a disabled parking ticket will be allowed access to this area.

 

IMPORTANT – DROP-OFF AND PICK-UP OF PEOPLE BY CAR

All drop-offs and pick-ups of people going to and from COPENHELL must be done in our Pick-up/Drop-off Zone outside COPENHELL’s parking lot on Vindmøllevej. We ask all pedestrians to follow the walking path from the parking lot south around Margretheholmen toward the festival area (follow the signs), so we can keep pedestrian traffic as far away as possible from Refshalevej, which will be very busy in the festival period.

Drop-off of camping guests and camping equipment for COPENHELL Camping Sønder Hoved used to take place in the ‘triangle’ across the disability parking lot at Refshalevej 147. This area will not be available this year, however, as the triangle area has been closed off. Instead, we ask camping guests to drive further into the area – to the crossing at the end of Refshalevej next to the bus turning area and to the left to the area aroind Refshalevej 150, where there will be pace to drop off persons and equipment before leaving the area again. 

Please take care to place your vehicle off to the side of the road during drop-off and pick-up, and avoid disrupting our production transport and other traffic in the area. Also remember to the leave the area again quickly. Avoid leaving your car, as supervision of the public parking areas around COPENHELL will be intensified during the festival.

 

 

 

 

Volt delivers mobile charging and WARROBE Lockers at this year’s COPENHELL – Read more about their services that make your life as a festival guest even easier.

MOBILE CHARGING
Avoid running out of power at COPENHELL, with a portable Volt Charger. You can now book your Volt Charging Service, allowing you to swap your Volt Charger once a day. By pre-booking your Volt Charger, you'll receive a 25% discount. The charging service can also be purchased at the festival.

At COPENHELL you won't have access to power. Instead, we recommend that you book a pocket-friendly portable Volt Charger. The charger has 6000 mAh, meaning enough power to charge your phone fully. Once your charger is empty, you can exchange your Volt Charger at the Volt container or on the campsite at one of the Volt trolleys for a fully charged one. The Volt Charger can be swapped once a day with our Volt Charging Service.

With a Volt Charging Service, you, therefore, won't have to worry about running out of power, whilst enjoying COPENHELL.

We charge a refundable deposit for renting a Volt Charger, and borrowing a charging cable. Both deposits will be refunded, once you return your Volt Charger and cable before the festival ends. If you already own a Volt Charger, you won’t have to pay the deposit.

If you want to bring your Volt Charger home, we will keep your deposit, and give you a free cable to recharge it at home.

WARROBE LOCKERS
Volt will once again bring their WARROBE Lockers to COPENHELL. You can now book your locker to secure safe storage at the festival. The amount of lockers available is limited, and they are selling fast, so we recommend booking your locker in advance.
You can either book a locker for the entire festival or a single day.

Locker dimensions: Height: 30cm, Width: 30cm, Depth: 50cm. (Just enough space for a regular backpack and jacket.)

All lockers are equipped with a padlock. The code you will be sent to your email shortly before the rental period begins. In that same email, you will also be sent your locker number. You can access your locker as many times as you like within the festival’s opening hours.

You can pre-book your Volt Charging Service and WARROBE Locker here: Shop Volt

CHILDREN ON THE FESTIVAL

Children accompanied by adults have always been very welcome at COPENHELL – and they still are. Special child tickets give children between 2 and 12 years access to the festival (children below the age of 2 enter for free). You can read more about them in the tickets section.

Children will get a normal festival wristband on, and they will also get a white paper wristband where their parent or guardian’s telephone number will be noted. COPENHELL chooses to assume that children’s parents and guardians know best how they cope with experiences at a wild festival site and that we don’t need to apply specific rules for children at the festival. However, we have the following recommendations:

  • We advise against children being present at the festival site after 20:00
  • We advise against bringing children into the Biergarten tent and the area around it
  • Please be aware of your surroundings, and move children away from e.g. wild moshpits or very intoxicated people
  • Remember hearing protectors for both small and big kids, and move away from the stage speakers if the audio is too powerful
  • Make sure that children can find the information booth in the middle of the festival site so they can check in here if they get separated from their adult
  • We recommend that young people between 13 and 18 years visit the festival together with either friends or guardians/parents.

SAFETY

COPENHELL is a free space where you can get away from your everyday life, throw yourself into chaotic moshpits in front of the stages or go nuts in our Biergarten party tent all the way until the festival site closes. 

We show our guests a lot of trust because we know that they do the same with us. This mutual respect is an important factor that makes COPENHELL one of the Denmark’s best music festivals. Please read our rules of conduct below – they help ensure that everyone will have a great festival experience!

BAGS

You may bring a small bag no bigger than the size of your back into the festival site. All bigger bags must be stored in one of Volt’s lockers outside the festival entrance – see more here. 

BOTTLES

You may bring an empty water bottle or canteen made of plastic (no metals allowed) into the festival site, which you can fill up at our water stations. Please see the festival map for their locations here.

ALCOHOL AND TOBACCO

You need to be 18 years old to buy alcohol at COPENHELL. Young people below the age of 18 may not be intoxicated or drink alcohol. Remember to bring your ID and be ready to show it upon request – also if you are 40 years old and have the face of a 14-year-old.

Young people below the age of 18 years will not be able to buy tobacco or e-cigarettes with our without nicotine.

The rules above apply to both the festival site and the camping area.

 

DRUGS AND GAS CANISTERS

You are not allowed to ingest, use or sell drugs and gas canisters at the festival site and the camping area. Take good care of yourself and the other festival guests, and make sure that no one puts anything into your beverages.

 

OWN FOOD AND DRINKS

You are not allowed to bring your own food or drinks into the festival site – but please do feel free to bring everything from homemade cookies to beer sixpacks into COPENHELL Camping.

 

UMBRELLAS, BANNERS AND FLAGS

You may not bring umbrellas into the festival site, as the block peoples’ view during concerts. Instead, you can bring your own rainwear or purchase waterproof ponchos at the festival if the thunder god gets angry (but everyone obviously knows that it never rains at COPENHELL!).

Please show consideration towards others when you use banners and flags – and remove them if people behind you are unable to see the stage.

 

FIREWORKS AND WEAPONS

Fireworks are not allowed at the festival. You may not bring any kinds of weapons either – including pepper spray – to COPENHELL, so please leave your two-handed sword and your flamethrower back home. You are, however, allowed to wear an ammunition belt as long as it does not contain live rounds.

You may wear vests and jackets with spikes and studs on – within reason. We reserve the right to confiscate clothing items that are deemed potentially dangerous to other festivalgoers (e.g. jackets with several centimeter long pointy spikes on the shoulders).

 

PETS

You may not bring any pets into the festival site and the camping area.

 

FURNITURE

Tables, chairs and other kinds of furniture are not allowed at the festival – please use our indoor and outdoor seating all over the festival site instead.

 

PHOTO, VIDEO AND AUDIO EQUIPMENT

You may bring a compact pocket camera, GoPro, telephones and tablets. 
You may not bring dystem cameras (all cameras with detachable optics), mirror reflex cameras, bigger video cameras and tri/monopods. You may not bring audio recorders or other recording equipment without a press accreditation. Furthermore, you are not allowed to bring and use selfie sticks at the festival site.  

 

CONDUCT

Take care of each other, and follow instructions from the safety staff.

We welcome everyone wearing impressive battle vests to COPENHELL – but please remember that gang-related back insignias or patches are strictly forbidden at both the festival site and in the camping area. 

You are not allowed to throw beverage mugs, balls or other objects.

No instances of violence, aggressive or threatening behaviour will be tolerated at the festival site or in the camping area.

Discrimination, sexism, racism, hateful speech and similar behaviour will not be tolerated at COPENHELL.

Unauthorised access to the festival site and the camping area is not allowed.

ANY VIOLATIONS OF THESE RULES OF CONDUCT MAY RESULT IN CONFISCATIONS, WARNINGS, SUSPENSIONS AND/OR POLICE REPORTS. IN CASE A PERSON BELOW THE AGE OF 18 YEARS VIOLATES THESE RULES OF CONDUCT, RELEVANT AUTHORITIES AND PARENTS MAY BE INFORMED, ASIDE FROM THE SANCTIONS MENTIONED ABOVE.

Professional crowd safety teams at concerts and on the festival sites will always be present to help everyone enjoy a safe and great festival. Please cooperate with them, as they are there for your safety. Metal fans are famous for taking great care of each other, but things get pretty wild in front of the stages. Therefore, it is even more important that everyone looks after each other – all the time! If you see someone fall, please help them up. If you see someone who is uncomfortable, help him or her out of the moshpit immediately.

SHOW CONSIDERATION AND USE YOUR COMMON SENSE – WE WISH EVERYONE A GREAT FESTIVAL!

COPENHELL distinguishes between two types of cameras: Compact cameras and system cameras.
All system cameras belong to the same category, no matter whether they are mirror reflex or mirrorless cameras: They are defined as modular systems, where optics, grip and other camera elements can be switched out.
Compact cameras are defined as one single system without detachable optics, without extra flash and without extra battery grip: A camera that you can bring in your pocket and quickly pull out and shoot a photo with.
You may bring this to COPENHELL:
A compact pocket camera, GoPro, telephones and tablets. 
You may not bring this to COPENHELL:
System cameras (all cameras with detachable optics), mirror reflex cameras, bigger video cameras and tri/monopods. You may not bring audio recorders or other recording equipment without a press accreditation. Furthermore, you are not allowed to bring and use selfie sticks at the festival site.  
 

ACCESSIBILITY


Everyone is welcome at COPENHELL. If you have special needs, or if you are a wheelchair user, you can find information about the conditions at COPENHELL below. If you have any questions that are not answered by the following, you are very welcome to contact us at info@copenhell.dk. Of course, this also goes if you have good ideas that can help do even better or upgrade your COPENHELL experience.

 

TICKETS AND HELPERS

Wheelchair users with a valid companion card from Disabled Peoples’ Organizations Denmark (DPOD) can purchase a wheelchair ticket for COPENHELL, which automatically provides access for a helper. The companion card must be shown at the entrance. You will have to contact Ticketmaster’s customer service in order to purchase a wheelchair ticket, as they cannot be purchased online.

Helpers who have to stay at wheelhair podiums must sit at the same level as the wheelchair users. Wheelchair users can bring a maximum of one helper, unless otherwise agreed beforehand.

We should add that you should bring the same helper throughout the entire festival, unless otherwise agreed beforehand.

Individuals with special needs who don’t require a wheelchair, but need a helper at the festival, can purchase a festival ticket for people with other disabilities through Ticketmaster.

Please note: If you need different helpers on individual festival days, you need a special dispensation – please contact info@copenhell.dk if this is the case.

TOILETS AND SHOWERS

The festival site has three toilet areas with handicap-friendly facilities. 
All handicap toilets are equipped with a ramp. 

In the toilet area close to the main entrance to the festival site, you will find a handicap toilet with a washing table, lift and shower.

TRANSPORTATION AND PARKING

We have provided a very limited amount of handicap parking spots as close to the festival entrance as possible. The handicap parking spots are marked with a wheelchair symbol and may only be used by individuals with a visible and valid parking card from Disabled Peoples’ Organizations Denmark (DPOD).

ASSISTIVE DEVICES ETC.

There is no immediate limit on which assistive devices you can bring to COPENHELL. The Info Booth offers charging of electrical devices, such as wheelchairs and scooters. Here you will also be able to keep medicine in refrigerated storage (at your own risk).

THE PHYSICAL ENVIRONMENT

COPENHELL takes place at a decommissioned shipyard as well as in a forest area. Therefore, accessibility can in certain places be limited for wheelchair users and walking-impaired individuals. We try our best to make the entire festival site as accessible as possible, but depending on the surface type you may encounter difficulties in certain areas.

Podiums are placed in front of all stages, allowing wheelchair users or individuals with special needs access during concerts. There will be no access control at the podiums, but it is COPENHELL’s policy to allow only individuals with a companion card from Disabled Peoples’ Organizations Denmark (DPOD) access to the podiums. If necessary, helpers may assist individuals on the podiums. We ask that only individuals who require them use the podiums, as space here is limited.

AVOID FALSE TICKETS

You should always purchase your COPENHELL tickets through our official vendor – www.ticketmaster.dk – www.ticketmaster.dk. This way, you can rest assured that your tickets are valid and that you purchase them for the correct price.

Unfortunately, ticket sharks attempt to scam people into buying void tickets at excess prices every year. You should there be keenly aware of who is selling the ticket that you are about to purchase, and in particular avoid Viagogo and similar sellers.

Note that sellers of false tickets often create Facebook events that look exactly like the official ones in order to scam people into buying tickets from them. You should always look very closely before you purchase and verify that you are indeed buying your ticket from Ticketmaster.

You can also purchase tickets from other people. In case you do this, you should note that neither COPENHELL nor Ticketmaster can be held liable for your tickets’ validity (nothing prevents a person from selling the same ticket to more people, for instance).

If you would like to make sure that tickets purchased from private individuals are valid, you can use Ticketmaster’s Fan Guarantee, which guarantees you valid tickets as well as the right of cancellation. We recommend that both sellers and buyers use this service, which lets them transfer tickets safely for a small administration fee.

PACKAGING AND DEPOSIT

For environmental reasons, COPENHELL uses a deposit system in order to ensure that as much packaging as possible is collected, sorted and recycled. Around 2.000.000 units of packaging are used at COPENHELL every year, so there is a significant need to ensure that these units don’t end up in an incinerator, but are reused in the best way possible.

COPENHELL’s deposit system works as follows – special rules for volunteers and stallholders are described in our staff handbook:

A deposit of 5 DKK is added to the price for all packaging of drinks that is not already ABC-labeled. This goes for draft beer cups, soda cups, cocktail cups, shot tubes, plastic shot cups, coffee cups and undamaged beer carriers

This also goes for wine glasses, wine bottles and other glass bottles that are only sold in special areas – in these cases, the packaging must be returned at the stall where it was purchased.

In case of normal ABC labeling, you pay the normal deposit.

All drink packaging purchased at the COPENHELL festival site can be returned at the bars and exchanged for new products 1-1 based on the deposit paid to begin with. Please note that money will not be paid out for any surplus packaging when a new purchase is made.

Alternatively, you can redeem 2 DKK per deposit unit in our return stall in the festival’s entrance area.

Due to service flow in both the bars and the deposit stall, you can redeem no more than 15 units at a time.

All staff in both bars and the return stall will be instructed thoroughly in these rules. Please also note that this year, there will not be a Cash Card stall at the festival site. This means that you can no longer use cash at COPENHELL – also not in connection with deposit units.

FESTIVAL SAFETY

COPENHELL has always been a secure festival – and will be so in the future as well. COPENHELL is a free space where you can get away from your everyday life, let loose and go crazy, no matter if you want to humiliate old car wrecks in “Smadreland”, throw yourself into chaotic moshpits in front of the stages or go nuts in our Biergarten party tent all the way until the festival site closes. 

We show our guests a lot of trust because we know that they do the same with us. This mutual respect is an important factor that makes COPENHELL one of the Denmark’s best music festivals. Please read our rules of conduct below – they help ensure that everyone will have a great festival experience!

                                               

ALCOHOL AND TOBACCO

You need to be 18 years old to buy alcohol at COPENHELL. Young people below the age of 18 may not be intoxicated or drink alcohol. Remember to bring your ID and be ready to show it upon request – also if you are 40 years old and have the face of a 14-year-old.

Young people below the age of 18 years will not be able to buy tobacco or e-cigarettes with our without nicotine.

The rules above apply to both the festival site and the camping area.

 

DRUGS AND GAS CANISTERS

You are not allowed to ingest, use or sell drugs and gas canisters at the festival site and the camping area.

 

OWN FOOD AND DRINKS

You are not allowed to bring your own food or drinks into the festival site – but please do feel free to bring everything from homemade cookies to beer sixpacks into COPENHELL Camping.

 

UMBRELLAS, BANNERS AND FLAGS

You may not bring umbrellas into the festival site, as the block peoples’ view during concerts. Instead, you can bring your own rainwear or purchase waterproof ponchos at the festival if the thunder god gets angry (but everyone obviously knows that it never rains at COPENHELL!).

Please show consideration towards others when you use banners and flags – and remove them if people behind you are unable to see the stage.

 

FIREWORKS AND WEAPONS

Fireworks are not allowed at the festival. You may not bring any kinds of weapons either – including pepper spray – to COPENHELL, so please leave your two-handed sword and your flamethrower back home. You are, however, allowed to wear an ammunition belt as long as it does not contain live rounds.

You may wear vests and jackets with spikes and studs on – within reason. We reserve the right to confiscate clothing items that are deemed potentially dangerous to other festivalgoers (e.g. jackets with several centimeter long pointy spikes on the shoulders).

 

PETS

You may not bring any pets into the festival site and the camping area.

 

FURNITURE

Tables, chairs and other kinds of furniture are not allowed at the festival – please use our indoor and outdoor seating all over the festival site instead.

 

PHOTO, VIDEO AND AUDIO EQUIPMENT

You are allowed to bring compact cameras with detachable lenses, GoPro video cameras or similar as well as phones and tablets into the festival site. You may not bring DSLR cameras, larger video cameras, tripods and monopods, audio recorders and other kinds of recording equipment if you are not accredited as press.

You are not allowed to bring or use selfie sticks..

 

CONDUCT

Take care of each other, and follow instructions from the safety staff.

We welcome everyone wearing impressive battle vests to COPENHELL – but please remember that gang-related back insignias or patches are strictly forbidden at both the festival site and in the camping area. 

You are not allowed to throw beverage mugs, balls or other objects.

No instances of violence, aggressive or threatening behaviour will be tolerated at the festival site or in the camping area.

Discrimination, sexism, racism, hateful speech and similar behaviour will not be tolerated at COPENHELL.

Unauthorised access to the festival site and the camping area is not allowed.

ANY VIOLATIONS OF THESE RULES OF CONDUCT MAY RESULT IN CONFISCATIONS, WARNINGS, SUSPENSIONS AND/OR POLICE REPORTS. IN CASE A PERSON BELOW THE AGE OF 18 YEARS VIOLATES THESE RULES OF CONDUCT, RELEVANT AUTHORITIES AND PARENTS MAY BE INFORMED, ASIDE FROM THE SANCTIONS MENTIONED ABOVE.

Professional crowd safety teams at concerts and on the festival sites will always be present to help everyone enjoy a safe and great festival. Please cooperate with them, as they are there for your safety. Metal fans are famous for taking great care of each other, but things get pretty wild in front of the stages. Therefore, it is even more important that everyone looks after each other – all the time! If you see someone fall, please help them up. If you see someone who is uncomfortable, help him or her out of the moshpit immediately.

SHOW CONSIDERATION AND USE YOUR COMMON SENSE – WE WISH EVERYONE A GREAT FESTIVAL!

SAFE & SOUND

There is no COPENHELL without you, and we want nothing more than to give you the optimal festival experience in the best possible conditions – also mentally. Therefore, we have started up COPENHELL’s new Safe & Sound initiative this year. 


Safe & Sound is COPENHELL’s newest initative that is aimed at creating a more safe and comfortable festival experience for the guests. With Safe & Sound, we dedicate trained and visible staff to helping festival guests that need it very urgently – those who feel overwhelmed by the crowds, or who experience mental challenges on the festival site. 


Our team will be based in a tent on the festival site every day between 16:00 and 00:00. Please feel free to swing by if you have had an uncomfortable experience and need to speak to someone away from the crowds and the noise. We also encourage you to seek out members of the festival’s Dialogue Team (”Dialogteam” in Danish) if you experience unacceptable behaviour on the festival site.

The Safe & Sound is not meant as a treatment plan, but as a quick breathing-space for those who suddenly need it. We are a competent team of volunteers with relevant professional backgrounds, who are ready with open ears, minds and hearts and patience for everyone who needs it. 

Let us work together to create a festival with a focus on safety and each others’ well-being – and let’s not least remember that it is always totally okay to not be okay!

You can find us next to the first aid station in the festival’s entrance area (across from the info booth and the R.I.P. entrance) or seek us out at the festival site – we are the ones in black shirts with the Safe & Sound logo on.